Terms & Conditions

Terms and Conditions for Supplying Contact Information to Assist Disability Services 

By providing your contact information to Assist Disability Services, you agree to the following terms and conditions: 

1. Consent for Use: By submitting your contact information, you grant Assist Disability Services the right to use this information for the purpose of keeping you informed about upcoming events within our community, as well as providing information about how our services can support individuals living with disabilities. 

2. Data Usage: Assist Disability Services will use your contact information solely for the purposes outlined above. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. 

3. Opt-Out Option: If at any time you wish to stop receiving communications from Assist Disability Services, you have the right to opt out. You can do this by contacting us directly or by following the unsubscribe instructions provided in our communications. 

4. Data Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

5. Accuracy of Information: We strive to keep your contact information accurate and up-to-date. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be inaccurate. 

6. Changes to Terms: Assist Disability Services reserves the right to update or change these terms and conditions at any time. Any changes will be effective immediately upon posting to this page. Your continued use of our services after any such modifications constitutes your acceptance of the revised terms. 

7. Contact Us: If you have any questions or concerns about these terms and conditions, please contact us at enquiries@assistservices.com.au or 1800 955 806

 By supplying your contact information to Assist Disability Services, you acknowledge that you have read, understood, and agree to these terms and conditions. 

Head Office

105/30 Campbell St
Blacktown
NSW 2148
Recognition of First Nations People
Assist Disability Services acknowledges the Traditional Custodians of the land where we work and live. We pay our respects 
to Elders past, present and emerging and extend that respect to all Aboriginal​ and Torres Strait Islander Peoples.
© 2025 Assist Disability Services. All Rights Reserved.

Shelley

Behavioural Support Practitioner

Key Behavioural Support skills:

  • Counselling
  • Creating therapeutic relationships
  • Involving participants in their BSP
  • Behaviour Support Plan creation
  • Behaviour Assessment Report creation

Spoken languages: English 

Meet Shelley, Assist Disability Services’ expert Behavioural Support Practitioner based in the Central Coast and Sydney. With her Bachelor of Psychological Science and Master of Counselling, she brings a wealth of expertise to her role.

Shelley's background includes extensive experience as a behavioural support practitioner, as well as roles in counselling, leading youth groups with a focus on female youth, and experience as a crisis intervention operator with a National Suicide Prevention Organisation. This diverse experience has equipped her to work effectively with individuals of different backgrounds and circumstances. 

Driven by personal connections to individuals with disabilities within her own family, Shelley is passionate about empowering people to reach their full potential and ensuring their unique ways of communicating their wants and needs are understood. Shelley was excited to join the team at Assist as there is great alignment between Assist’s values and her own.

With dedication and compassion, Shelley collaborates with participants to provide transformative care, helping them overcome challenges and achieve their goals. 

Lesa

Behavioural Support Practitioner

Key Behavioural Support skills:

  • Building rapport with clients and their support network
  • Clinical assessments
  • Report writing
  • Comorbidity of health and disability diagnoses 
  • Complex mental health

Spoken languages: English 

Meet Lesa, Assist Disability Services’ talented Behavioural Support Practitioner based in Newcastle. Backed by years of experience and a Bachelor of Psychology with Honours, you can be assured that Lesa is well equipped to provide exceptional support.

Lesa’s diverse career has seen her working in Child & Family Services in residential and case management and as a Behavioural Support Practitioner, managing a caseload encompassing a diverse range of client presentations and disabilities. 

Lesa was initially drawn to working as a behavioural support practitioner as she was exposed to the role through her experience as a residential support worker. She loved the idea of being able to support and train carers, parents and a variety of stakeholders to better support their loved ones and clients through proven intervention methods.

Lesa finds fulfillment in her work within the behavioural support field as it allows her to contribute positively to the lives of people with disabilities and their support systems. Her passion for mental health, disability advocacy, and facilitating individual growth through capacity building and skill development drives her dedication to her role. Lesa was drawn to working for Assist because of the mission, values and commitment to serving all clients alongside the shared passion for showcasing meaningful change. 

Choosing Assist means having Lesa; a caring and experienced Behavioural Support Practitioner, guiding and encouraging each participant she has the privilege of working with, every step of the way. 

Keryn

Behavioural Support Practitioner

Key Behavioural Support skills:

  • Supporting families
  • Data collection and analysis
  • Skill development programs
  • Functionally equivalent replacement behaviours
  • Case management

Spoken languages: English

Meet Keryn, Assist Disability Services’ talented Behavioural Support Practitioner based in Newcastle. With her Bachelor of Business, Certificate 3 in Children’s Service and Masters in Teaching (0-5 years), she brings a wealth of knowledge to her role. 

Keryn has extensive experience working with children with disability. Before joining Assist, Keryn operated a Family Day Care service where she provided care to children aged 1-6 years old, living with various disabilities including Autism, Cerebral Palsy, Global Delays, Language Delays and ADHD. 

Keryn believes that all children require individualised programs that integrate the support for their caregivers and professional input from additional allied health professionals they’re engaging with via their NDIS plan.

Keryn has been interested in understanding the background and reasoning related to children's behaviours, finding purpose and how this can be altered through skills and strategies. Her interests combined with her passion to advocate for independence for people with disability drew her into a career in behavioural support within the disability sector. 

Keryn is dedicated to supporting people with disability in skill building to ensure their autonomy is promoted and they have the opportunity to live their life with less barriers and greater ease. 

As a highly skilled behavioural support therapist with a passion for helping people, Keryn is an asset to the Assist team. She is dedicated to helping individuals achieve their communication goals and live their best lives.

Matthew

Behavioural Support Practitioner

Key Behavioural Support Skills:

  • Problem solving
  • Environmental awareness
  • Active communication
  • Adaptability 

Spoken languages: English

Meet Matthew, Assist Disability Services highly skilled Behavioural Support Practitioner based in Sydney. Matthew has a Bachelor of Psychology and through his career has had the opportunity to engage with numerous NDIS participants. Matthew has found a real purpose working with people living with behavioural and intellectual based disabilities. 

Matthew was drawn to the behavioral support sector and through his studies and career experience has developed the right skillset to work effectively with participants facing challenging behaviours. 

Mathew understands the importance of taking an active role in each individual's behavioural support system, and understands barriers towards achieving milestones are overcome by maintaining a high standard of communication. 

Matthew is passionate about working in the disability sector. He loves being a part of the Assist team as everyone supports one another through teamwork and collaboration to positively impact every participant's life. 

With dedication and compassion, Matthew collaborates with participants to provide transformative care, helping them overcome challenges and achieve their goals. 

Sarah

Behavioural Support Practitioner

Key Behavioural Support Skills:

  • Behavioural assessment and analysis
  • Person-centered approach
  • Communication and collaboration 
  • Crisis Intervention and de-escalation 
  • Documentation and reporting

Spoken languages: English

Meet Sarah, Assist Disability Services talented Behavioural Support Practitioner based in the Gold Coast. Graduating with her Bachelor of Psychological Science and currently undergoing her Graduate Diploma in Counselling, Sarah brings a wealth of knowledge to her role. 

Sarah's background encompasses diverse roles, from intensive family support to out-of-home care, where she delivered personalised, trauma-informed, and culturally sensitive therapeutic aid. Her journey has taken her across remote and rural communities in Western Australia and Far North Queensland, engaging with Aboriginal and Torres Strait Islander Peoples. With a focus on case management and adept delivery of psychoeducation, Sarah has empowered vulnerable families and children grappling with complex needs.

An unwavering ally of First Nations Peoples, Sarah has observed firsthand the profound impact tailored interventions can wield in enhancing independence and life quality. Her passion for understanding the intricacies that come with human behaviour coupled with her love for holistic care has drawn her to working in the behavioural support field. 

Her expertise extends to navigating the complexities of individuals with complex trauma and mental health concerns, including FAS-D, ODD, and RAD, while prioritizing culturally sensitive plans. Additionally, Sarah harbors a keen interest in guiding adolescents and youth in the juvenile justice system, fueling her dedication to creating an inclusive society. 

Choosing Assist means having Sarah; a caring and experienced Behavioural Support Practitioner, guiding and encouraging each participant she has the privilege of working with, every step of the way. With her genuine care and dedication, Sarah is determined to help every participant achieve their goals and enhance their overall well-being and quality of life.

Lauren

Clinical Lead - Behavioural Support Practitioner

Key Behavioural Support Skills:

  • Working with complex clients
  • Supervising peers
  • Understanding function of behaviour
  • Person-centred approach
  • Building rapport with clients and their support team

Spoken languages: English and a little bit of sign language 

Meet Lauren, Assist Disability Services’ Clinical Lead and Behavioural Support Practitioner. With her extensive experience and degree in Social Work, you can be assured that Lauren provides exceptional services and support to all of her clients.

Lauren has extensive experience in the disability and NDIS sector having worked as an NDIS Local Area Coordinator, an Allied Health and Business Development Manager and a Clinical Lead and Advanced Behavioural Support Practitioner.

Lauren loves working in behavioural support and the diversity that comes with her role. She enjoys being able to work with a variety of people aged from two to 65 years old, who are living with a range of different disabilities. 

Lauren is passionate about working in the disability sector. She is extremely familiar with disability, as her husband is deaf and her son lives with autism spectrum disorder. Lauren knows life isn’t always fair, which makes her more willing than most to assist people living with a disability to live a fulfilling life. Lauren says working in behaviour support often means working with people who have either been let down by the system or misunderstood and she believes that everybody is deserving of a service when in need. 

Lauren’s dedication, expertise, and genuine care makes her the right Behavioural Support Practitioner to support NDIS participants in achieving their goals.